Vragen en Antwoorden

Wij accepteren: IDEAL, Sofort, Bancontact, VISA, Mastercard, American Express en Paypal.

We use an SSL connection / Secure Sockets Layer connection for online payments.

Aveau respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your data to process orders as quickly and easily as possible. For the rest we will only use this information with your permission. Aveau will never sell your information to third parties and will only make it available to third parties that are involved in processing your order.

Aveau ships to every country, in and outside the EU.

All customs duties or import duties that apply in the country of delivery are at the expense of the recipient. We are sorry, but we have no control over these costs and can not predict the amount

Voor bestellingen binnen Europa geldt een levertijd van 2-5 werkdagen. Voor bestellingen buiten Europa geldt een levertijd van 10-15 werkdagen.

Bij elke zending ontvangt u een track en trace code. Met deze code kunt u de status van uw bestelling online volgen

U kunt uw bestelling annuleren voordat deze verzonden is door te mailen naar info@aveau.eu, zodra deze verzonden is kunnen wij hier helaas geen verandering meer op aan brengen.

Heeft u een item ontvangen die u niet besteld heeft?

Neem dan contact op met onze klantenservice: info@aveau.eu, onder vermelding van uw ordernummer en wij zullen u zo spoedig mogelijk helpen.

Heeft u een verkeerde maat/kleur besteld?

Neem dan contact op met onze klantenservice: info@aveau.eu, onder vermelding van uw ordernummer en wij zullen u zo spoedig mogelijk helpen

Did you not receive your order within the specified time?

Please contact our customer service at: info@aveau.eu, stating your order number and we will help you as soon as possible.

If you would like to return or exchange an item you have bought, please contact info@aveau.eu, stating your order number and we will help you as soon as possible.

As soon as we have received the return package, the purchase price (no return costs) will be refunded to your account within 10 working days. The reimbursement is free of charge for the consumer.

Items purchased from the SALE cannot be returned / exchanged.

All items must be returned new, unused, with all tags still attached within 14 days.  Returns that do not meet our policy will not be accepted and sent back to the customer.

We’ll send you a confirmation email to let you know once we’ve received your returned item with the details of any refunds and exchanged items. If an exchange is available, we’ll send you another email once your new item is on its way.

In ieder item zit een waslabel met de door ons aangeraden wasvoorschriften.

Mocht dit nog onduidelijkheden opbrengen, twijfel dan niet om contact met ons klantenservice op te nemen: info@aveau.eu

Do you have a complaint?

We kindly ask you to pass on your complaint via the e-mail to the customer contact department. This can be done by e-mail. Our employees of the customer contact department will review the complaint and try to resolve to everyone’s satisfaction.

Our details: info@aveau.eu. with the subject: Complaint

After receiving your complaint you will receive a confirmation from us. We will respond to you within 14 days receipt, if it needs more time, we will notify you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk (where Aveau is affiliated). Should the mediation attempt not lead to a satisfactory solution for any reason, then there is the possibility to submit your dispute to the Disputes Committee (SGC).